Enrolment of Students
Our service uses an online booking program called QK Enrol, which gives you access to make bookings and complete an online enrolment form for your child, all within a parent portal called My Family Lounge. QK Enrol allows you to provide detailed information about your child to our service such as medical information, diet requirements, emergency contact details and more! All this information is simply added into the online enrolment form. Your My Family Lounge log in details will travel with you for life as you move childcare services that are subscribed to QK Enrol. You are able to log in anywhere, anytime as long as you have access to the internet. This form must be completed to book any SWISH Education programs.
Booking your child’s days. We will continue to open bookings week 4 of each term. Once bookings are open, and after you have submitted your enrolment form for each child, use the My Family Lounge app to book your child in. If the requested day turns purple, the booking has been secured, pending payment.
Payment of Workshops
Once we are notified of your selections above, we will process your payment and send a statement within 24 hours. The statement will also show each booked day per child. *If you are a family that receives CCB and/or CCR this will be estimated and the reduced amount deducted as payment.
We require a Direct Debit form to be completed and returned to us to process payment for any SWISH Education enrolment. This form can be found on a Pricing page
Absences from Child Care
We operate under a non-refund policy so, once a booking has been confirmed there are no refunds, we ask that you consider this before booking.
Education Regulations and Law
For a bit of light reading, if you wish to read up further on the Education Regulations and Law, please click here.
Grievance and Complaints
A late fee of $5 per minute by the Centre clock for each minute per child will be charged for any child collected later than the Service’s closing time. Parents are asked to complete and sign a Late Fee Notice when they collect their child/children.
A full copy of every SWISH Policy can be found here.