What are the Workshop start and end times?

We are open from 8.30am to 5.30pm with the core lesson taking place between 9am and 4pm. There are three scheduled breaks that take place throughout the day starting at: 11am, 1pm and 4pm.

Do I bring my own food or is it provided?

Children are required to bring their own packed lunch for the day. This includes a snack for morning tea, lunch, and afternoon tea.
 Please note that SWISH is a nut and seafood free zone.

How many children are in a SWISH Workshop?

Workshops have a maximum of 22 – 24 children with a qualified teacher and TA assigned to each class.

Can I get a refund if my child doesn’t attend a SWISH workshop?

Unfortunately not. There is no refund or credit once an enrolment has been confirmed, if you change your mind about your child attending or your child is ill. Moving a booking is an option if there are available places, during the same holiday period only. Please refer to our policies.

Can siblings be together in the same class?

We have no issue with siblings being in the same class if they both fit into the same year group category. We recommend that you book children into their respective age groups as each class is geared towards the respective year. We understand the first time at any place can be a bit scary but at SWISH we ensure that every child has a ‘buddy’ and makes new friends. All children eat and interact together during each break and we find that by first break siblings are just as happy to play with their new friends as they are their family members.

Can we reserve a spot?

Unfortunately not. They only way to secure a place is to book it and ensure you have provided SWISH with your direct debit form so that payment can be processed within 24 hours of booking.
We operate under a non-refund policy so we ask that you consider this before booking.

Is there a Late fee?

A late fee of $5 per minute by the Centre clock for each minute per child will be charged for any child collected later than the Service’s closing time. Parents are asked to complete and sign a Late Fee Notice when they collect their child/children.   

Can Pre-schoolers attend SWISH?

While we offer classes for gifted children and those who need and want more than childminding unfortunately we are not licensed to accept children not yet enrolled in Kindergarten.

Cancellation Policy

We operate under a non-refund policy so we ask that you consider this before booking.

Can I see who else is booked in?

Unfortunately, due to the Privacy Act this is not possible. We recommend that if you wish to book a class with a friend you arrange this between yourselves.

Can I call the Director during the day?

Yes, the centre telephone number is active during school holidays only.

What happens to Lost Property?

SWISH does not keep any lost property.  At the end of each holiday period all lost property is removed from our sites and either disposed of or donated to charity.  On a daily basis we remind students to ensure all their property is in their bags.  If it is left behind after the holiday period has ended, SWISH cannot guarantee the return of any property.  We therefore ask that you do not send your kids to SWISH in expensive clothing or with items you do not wish to lose.